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REMOTE DESKTOP FOR WINDOWS

Configure and manage Microsoft Windows Remote Desktop and Remote Assistance functionality through the BigFix Console. Integrate BigFix real-time visibility and control with helpdesk diagnostic and remediation processes.

Features

  • Integrates with Microsoft Remote Desktop and Remote Assistance
  • Use real-time visibility data from BigFix to inform user helpdesk processes
  • Access BigFix remediation processes (patch, software update, policy management, etc.) to remotely resolve end-user issues

Benefits

  • Improve quality and efficiency of helpdesk interactions
  • Combine accelerated user assistance with proactive moves to keep problems from reoccurring
  • Break down silos separating helpdesk and system management processes

Included in the Systems Lifecycle Management Solution Pack available a-la-carte.

Contact
[P] 919.653.5597
[E] General Information